AMT Marine, a luxury boat brokerage based on the Gold Coast, has been a leading name in the Australian marine industry for over 30 years. Specialising in the sales and brokerage of high-end boats, they pride themselves on exceptional customer service and a seamless sales process. To enhance their operations and meet the demands of a fast-paced market, AMT Marine adopted Annature, an Australian-made eSigning platform.

What challenges did you face in your organisation?

"When we were exploring options for electronic signatures, we received a quote from another provider, but it was around $2,500 a year, which didn't make sense for the volume of contracts we handle," says Tara Thompson, Office Manager at AMT Marine. "Annature was exactly what we needed—cost-effective and tailored to our business model."

The pay-as-you-go model suited AMT Marine perfectly, allowing them to send sales contracts, authority to sell documents, and indemnity forms without the burden of a hefty annual fee.

"We don't do a massive volume of contracts, so paying per use is ideal for us," Tara explains. "It's been incredibly handy, especially during contract negotiations. As a second-hand boat dealer for luxury vessels, getting paperwork signed promptly is crucial. Before, we had to rely on clients scanning and emailing documents back, which often led to delays and illegible copies. Now, we can send contracts directly to their phones or computers, and they can sign and return them instantly. It's made life a million times easier for everyone involved."

The ease of use has extended beyond the administrative team.

"Even our sales staff have started using it themselves when they need to," Tara notes. "It's so user-friendly that they can handle the process without any training. This efficiency has had a huge impact on our operational workflow. We're no longer chasing up signatures or waiting on delayed paperwork. Everything moves faster, which means we can close deals more quickly."

The platform's tracking capabilities have also been a game-changer for their internal team.

How has Annature improved your processes?

Understanding the importance of convenience in their industry, AMT Marine recognises that clients often do not have immediate access to printers or scanners.

"In our industry, clients are often on the move or not in an office setting," Tara adds. "They might be out on their boats or travelling. Being able to send documents that they can sign on their phones is a game-changer. It eliminates delays and streamlines the entire process. It enhances the customer experience and sets us apart from competitors."

The mobile-friendly feature has been particularly beneficial for their clientele, ensuring that transactions can proceed without unnecessary hold-ups.

"Our clients appreciate the convenience," Tara continues. "They can sign documents wherever they are, and we receive them back instantly. It speeds up the entire sales process, and we can provide a higher level of service because of it."

Overall, the adoption of Annature has revolutionised how AMT Marine conducts business.

"We've been really happy with the service and the product," Tara concludes. "It's been super beneficial to our business. The efficiency we've gained is invaluable, and it allows us to focus more on providing exceptional service to our clients. We couldn't imagine going back to the old way of doing things."
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https://amtmarine.com.au/