Avery Cabinets, a premier provider of commercial and residential joinery in Northern Victoria and Southern NSW, has built a reputation for precision craftsmanship and quality service. Managing the administrative side of a thriving cabinetry business, however, posed challenges—especially when it came to handling client approvals efficiently. Before implementing Annature, document signing was inconsistent, with only around 10% of quotes getting signed before projects moved forward. The team often relied on manually printed signatures, leading to delays and follow-ups that consumed valuable time.

What challenges did you face in your organisation?

After searching for a cost-effective and locally supported digital signing solution, Avery Cabinets turned to Annature. The Australian-based service provided an immediate improvement, with digital signing rates increasing by 90%. “Before, only a fraction of our quotes were getting signed in a timely manner. Now, almost everything is approved seamlessly,” says Lindsay Walsh. The shift to electronic signatures eliminated unnecessary paperwork, allowing the team to track approvals effortlessly and significantly reducing delays in project commencement.

A major pain point for the team was chasing clients for signatures. The introduction of SMS notifications transformed this process. “We used to wait days for clients to check their emails, but with SMS notifications, they receive the documents directly on their phone and sign much faster,” Lindsay explains. This simple feature drastically cut down the need for follow-ups, keeping projects on schedule and reducing administrative bottlenecks.

Beyond efficiency, Annature’s pay-as-you-go pricing model proved invaluable. Unlike traditional subscription-based services, Avery Cabinets only pays for what they use, making it a cost-effective solution. “Signing up for a fixed subscription never made sense for us since we don’t send a huge volume of documents. Annature’s pricing gives us flexibility without unnecessary costs,” Lindsay notes.

How has Annature improved your processes?

Looking to further streamline their processes, the team is now exploring sending documents directly from their own domain. This feature will allow clients to receive emails from Avery Cabinets’ official address instead of a generic service email, reducing confusion and reinforcing trust. “It’s great that we can customise the experience for our clients and remove any doubts about the legitimacy of the emails,” Lindsay adds.

By integrating Annature into their workflow, Avery Cabinets has significantly improved operational efficiency, reducing administrative workload and ensuring projects move forward without unnecessary delays. The combination of fast approvals, automated reminders, and flexible pricing has allowed them to focus on what they do best—delivering high-quality cabinetry solutions with seamless client service.

https://www.averycabinets.com.au/