Full Metal Sheds, a family-run business in the Hunter Valley, is known for its high-quality shed construction and project management services. With a hands-on approach to customer service, the team ensures that each project runs smoothly from initial consultation to final delivery. But when it came to managing contracts and delivery instructions, manual paperwork was slowing things down. That’s when they turned to Annature’s e-signing platform.

What challenges did you face in your organisation?

Lynn from Full Metal Sheds recalls their old process: “We used to send documents via email as PDFs. Customers had to print them, sign them, scan them back, and email them again. It was a hassle for both us and them. Switching to digital signatures has been a game-changer.”

Now, everything from contracts to detailed delivery instructions is handled seamlessly with Annature. Customers can sign documents instantly, reducing delays and eliminating back-and-forth emails. This shift has improved efficiency and made the customer experience more convenient. “It’s much easier for our clients,” Lynn explains. “They can just click, sign, and return everything in a couple of steps. No printing, no scanning—just done.”

One challenge Full Metal Sheds faced was ensuring clear delivery instructions. Their forms require customers to specify truck access and mark exactly where their shed should be dropped off. “We even ask them to draw a little mud map to help our drivers,” Lynn explains. Annature’s Attachment Feature made this seamless—customers can sketch their map, snap a photo, attach it directly to the document, and sign in one streamlined process. This keeps delivery details clear, accessible, and fully documented.

How has Annature improved your processes?

Beyond contracts, Full Metal Sheds has also leveraged automation features like reminders and SMS notifications. “We’ve set up automatic reminders so we don’t have to chase people for signatures—it nudges them for us,” Lynn says. “And with SMS, customers are alerted right away, which speeds up the process.”

To further improve branding and customer trust, Full Metal Sheds is now implementing domain-based email sending and branded SMS. “Having our documents come from our own email and company name instead of a generic sender is a big plus,” Lynn notes. “It helps customers recognise us immediately and take action faster.”

By adopting Annature, Full Metal Sheds has streamlined its contract process, improved turnaround times, and enhanced customer communication. With a more efficient system in place, they can focus on what they do best—building top-quality sheds and delivering outstanding service.
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https://fullmetalsheds.com.au/