How Kitchen Connection saved up to 40 minutes per appointment

"We approached Annature with our problem and were surprised at how comprehensive and cost-effective a solution they were able to offer us."

John Bourke

Kitchen Connection

Welcome to a totally fresh approach to kitchen design. Kitchen Connection is one of Australia’s leading home renovation brands and with good reason.  We offer a range of innovative solutions to customers looking at renovating their kitchens or wardrobes. We offer a turn-key solution for would be renovators with our product range covering everything from flooring and cabinetry to appliances, benchtops, lighting, sinks and hardware.

The problem

As a business we have been doing in-home sales for 20 years. Upon the customer signing up for a new kitchen our designers were then required to print out two copies of our 16 page contracts, including plans. This was taking up to 40 minutes each appointment to print and have signed. Additionally, if there were changes after we had already printed the documents we would then have to print them all over again!

We needed a secure digital contract solution that could be signed and finalised while we were face to face in the customer's home.

The solution

We approached Annature with our problem and were surprised at how comprehensive and cost-effective a solution they were able to offer us. From offering a streamline integrated payment process within our contracts and a user-frienly interface for our customers, Annature was able to deliver a solution for all of our needs.

The overall implementation of the Annature systems went extremely smoothly and all of our customised requirements were promptly addressed throughout the process.


The outcome

As a result, we have now reduced our in-home design appointments time by up to 40 minutes and the ongoing digital variations have dramatically improved our customer response times. We have been able to now provide a professional and secure contractual signing process that provides us with a secure and streamline contract process our customers love.

We would not hesitate recommending Annature to any business looking at providing a professional solution for their customers.