Kitchen Connection is one of Australia’s leading kitchen renovation specialists, operating 27 showrooms across Queensland and New South Wales.
With over 20 years of experience and more than 80,000 completed projects, they offer a one-stop-shop service covering custom design, 3D visualisations, and full-service installation backed by a 10-year warranty.
The problem
As a business, Kitchen Connection had been conducting in-home sales for 20 years. When a customer signed up for a new kitchen, designers were required to print two copies of a 16-page contract, including plans. This process took up to 40 minutes per appointment. If changes were needed after printing, the team had to reprint the entire document. The business needed a secure digital contract solution that could be signed and finalised while designers were face-to-face with the customer in their home.
The solution
Kitchen Connection approached Annature with its challenge and was impressed by how comprehensive and cost-effective the solution was. Annature provided a streamlined, integrated payment process within the contracts and a user-friendly interface for the company's customers. The implementation of Annature’s system went extremely smoothly, and all of Kitchen Connection's customised requirements were promptly addressed throughout the process.
The outcome
By using Annature, Kitchen Connection has reduced its in-home design appointment times by up to 40 minutes. Additionally, the ability to manage digital variations has dramatically improved customer response times. The business now provides a professional and secure contract signing process that its customers love. Kitchen Connection would not hesitate to recommend Annature to any business looking to offer a professional and efficient solution for their customers.
