When Ammie Hayes launched her company, a specialised NDIS provider offering Support Coordination and Recovery Coaching across Queensland and New South Wales, the overwhelming administrative workload quickly became evident.

What challenges did you face in your organisation?

Ammie often spent two full days per week driving to clients just to collect signatures. Not only was this draining, but it was also costly for the organisation and inefficient for their participants.

Seeking a better solution, Ammie chose Annature due to its simple pay-per-envelope model, perfect for startups managing tight budgets. “We were new and couldn’t justify the high monthly fees that other providers charged,” Ammie explains. This initial affordability allowed the business to grow sustainably, leading to an eight-person team now operating entirely remotely.
The implementation of Annature’s digital signing platform transformed their workflow, drastically cutting the administration time previously spent on physical signatures from two days to merely five minutes per document. “We’ve eliminated countless hours on the road, significantly lowering our mileage charges to the NDIS,” Ammie highlights.

Moreover, the ease of use for clients has markedly reduced the need for follow-ups, increasing the efficiency and speed of document turnaround. “When sending forms via Annature, our follow-ups dropped dramatically. Previously, emailed PDF documents would often go unsigned, but now we rarely chase signatures.”

How has Annature improved your processes?

A standout benefit Ammie notes is Annature’s adaptability and mobile-friendly access, ideal for their diverse client base, including elderly participants or those without regular computer access. “Even clients initially hesitant about technology have embraced Annature because it saves them so much time,” she adds.

Internally, Annature’s accessibility has also empowered staff. Ammie’s General Manager, who is wheelchair-bound, can now effortlessly handle document workflows remotely, creating flexible, inclusive employment opportunities. “Annature has genuinely adapted to our needs, allowing our entire team, including those with disabilities, to work effectively from home.”

Overall, Annature has not only boosted Plan My Way’s administrative efficiency but has significantly improved their capacity to support and engage clients. Reflecting on the journey, Ammie concludes, “We’re incredibly grateful—Annature saved us financially in our critical startup phase and continues to streamline our growth.”

https://www.planmyway.com.au/