"Switching to Annature this year has been one of the best moves we’ve made." – James Carson, CEO, Propel Support Group.
Propel Support Group (PSG) is an NDIS support coordination provider based in Western Australia. We have a range of eSigning needs in our day-to-day work, including NDIS service agreements, internal consent forms, and NDIS applications. Before implementing Annature, we used another provider for eSigning, which we found to be expensive and inflexible.
The problem
Switching to Annature in 2024 has been one of the best moves we’ve made as a company. Our previous provider only allowed one company log-in, whereas Annature provides an individual log-in for each team member, making it easier to track what each person has sent.
The solution
Annature has improved our turnaround time on new referrals, reducing it to as fast as one day. Instead of requests sitting unread in a participant’s or guardian’s email inbox, we can send referral links directly to their phones, making the process much quicker and more user-friendly.
Once clients are onboarded, we also use Annature to send further NDIS documents, such as change of details or change of situation forms. Participants and guardians also receive a certificate of completion, ensuring there’s no uncertainty about whether or not they signed. Previously, when we received signed documents back, we needed to forward them back to the participant; Annature removes this time-consuming step entirely.
We also appreciate Annature’s transparent and affordable pricing structure, which allows us to choose a subscription that makes sense for our needs. Additionally, as each team member has an individual log-in, clients receive a link with that team member’s contact details, rather than just Propel Support Group, making interactions much more hands-on and personable.
The outcome
Swapping over to Annature has saved time internally and given peace of mind to all parties around eSigning. We’ve had no complaints from anyone who has used Annature, and it also makes good sense cost-wise for the company. This is why we recommend it to other providers in our NDIS space.
