Vine Property Agents, a full-service real estate agency based in Hendra, Brisbane, is known for its exceptional service and innovative approach to property sales and management across Brisbane's inner suburbs. With a focus on local expertise and personalised attention, they are dedicated to achieving the best outcomes for their clients.

In an industry where efficiency and speed are paramount, Vine Property Agents sought to enhance their document signing process to better serve their clients and streamline their operations. They turned to Annature, an Australian-made eSigning platform, to meet this need.

"Annature is incredibly intuitive and user-friendly," says Mitchell Vine, owner of Vine Property Agents. "What really stands out for us is how straightforward it is to navigate the platform. Our agents are all licensed to sign the same level of documents, and Annature allows us to redirect signatures internally when someone is away. This flexibility is crucial because it means we don't have to wait for a specific agent to return to the office to keep things moving. We can seamlessly manage signatures among our team, which adds a significant level of efficiency to our operations."

What challenges did you face in your organisation?

Before adopting Annature, the agency faced challenges with manual document handling, which often led to delays and increased administrative workload. Clients had to visit the office or deal with printing and scanning documents, which was inconvenient and time-consuming.

"What we enjoy most about Annature is how it has streamlined our signing process," Mitchell explains. "It's not just about making things easier for us internally; it's about providing a better experience for our clients. They no longer need to come into the office or handle physical paperwork. Everything can be done electronically, which aligns perfectly with the expectations of today's clientele who value convenience and speed."

The agency also appreciates the optional SMS function that Annature offers. "We don't use the SMS feature all the time," Mitchell notes, "but it's handy when we need to expedite the signing process. It's just another tool that helps us provide efficient service to our clients."

How has Annature improved your processes?

Looking to the future, Vine Property Agents is interested in exploring additional features that Annature offers, such as the identity verification process. "One of the requirements when we're getting our appointments to act as an agent and handling sales contracts is to verify ID," Mitchell says. "Normally, we receive a copy of a driver's licence or cite it in person, but incorporating Annature's identity check process could streamline this step significantly. It would help us securely acquire and store client IDs, adding another layer of efficiency and ensuring we're compliant with industry regulations."

Branding is also important to the agency, and they're planning to utilise Annature's feature that allows emails to be sent from their own domain. "From a branding perspective, having our emails come from our own domain adds a level of professionalism that we value," Mitchell mentions. "It's on our to-do list, and we're looking forward to setting that up. It will strengthen our brand identity and provide a consistent experience for our clients."

Overall, the integration of Annature into their operations has been a significant benefit for Vine Property Agents. "Annature has been a fantastic tool for us," Mitchell concludes. "It's efficient, user-friendly, and fits our business needs perfectly. The value it provides is excellent, and it has definitely elevated the way we handle real estate transactions and client interactions. We're happy with everything, and we couldn't imagine going back to the old way of doing things."
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https://www.vineproperty.com.au/