For Simon Burden, Loans Administrator at Commercial Equity Group—a prominent Australian non-bank lender specialising in tailored funding solutions for small to medium businesses—efficiency and responsiveness are crucial. Before adopting Annature, their loan document signing process involved printing, scanning, and extensive email exchanges, significantly slowing their operations.

What challenges did you face in your organisation?

"Our old system was cumbersome, filled with double handling, and consumed valuable time," Simon explained. The shift to Annature dramatically transformed their workflow, significantly cutting the turnaround time on loan settlements. "Previously, it took three to four working days from sending loan documents out to getting them signed and returned. With Annature, we now achieve same-day turnaround and can settle loans within just one working day," Simon stated. "That’s a reduction of about 75% in processing time."

How has Annature improved your processes?

The efficiency gains have extended beyond just internal processes. Brokers, a critical link in Commercial Equity Group’s operations, now enjoy vastly improved visibility and responsiveness. "With Annature, brokers are automatically kept in the signing loop, instantly receiving copies of signed documents," Simon said. "This transparency means brokers can swiftly address any issues, ensuring smoother client interactions and better overall service."

Annature’s intuitive interface and user-friendly template system have also significantly enhanced operational ease. "The centralised templates allow us to quickly populate and send out loan bundles, each containing around five documents," Simon noted. "The streamlined workflow is far superior to our previous methods, ensuring consistency and efficiency."

Simon emphasised the broader ease-of-use benefits: "Even team members with minimal experience can quickly master Annature’s system, making it straightforward for anyone to manage loan documentation effectively."

Reflecting on their experience, Simon concluded, "Switching to Annature has profoundly streamlined our loan administration process, drastically reduced our turnaround times, and substantially enhanced our relationships with brokers and clients. It’s been an outstanding success."

https://www.commercialequity.com.au/