Kindminds Coordination, a passionate and innovative NDIS service provider in the Hunter Region, is dedicated to offering personalised support to people living with disabilities and their families.
Specialising in Support Coordination, Specialist Support Coordination, Psychosocial Recovery Coaching, and Consultancy, their small team of committed professionals works tirelessly to make a positive impact on their clients' lives.
The problem
Facing challenges with time-consuming paperwork and the need to optimise funding for their clients, Kindminds Coordination sought a solution to streamline their documentation processes. They turned to an Australian-made eSigning platform to revolutionise the way they handle service agreements and consent forms.
The solution
"Overall, our experience with the eSigning platform has been really good," says Aidan Willis, Service Director at Kindminds Coordination. "It's been well-received by both our team and our clients. We haven't encountered any issues, and it's made the whole process much smoother."
The ability to send documents electronically has significantly improved efficiency. The platform's user-friendly interface allowed Aidan to set up templates easily, enabling staff to fill out and send documents without hassle.
"I set up all the templates, and our staff just go through them when they need to," Aidan explains. "It's quite user-friendly, and it makes the process pretty easy for everyone involved."
One of the most significant benefits has been the use of SMS notifications. Many clients prefer using their phones, and the text message feature ensures they receive documents promptly.
"We find that a lot of people don't check their emails regularly," Aidan notes. "Using the SMS feature works better because clients get the notification straight to their phones. They can sign the documents right there, which speeds up the process considerably."
The outcome
By adopting the eSigning platform, Kindminds Coordination has not only accelerated the document signing process but also saved valuable funding for their clients.
"Getting documents signed and returned a lot quicker than before has been a huge advantage," Aidan says. "Previously, we had to physically go out and see people to get signatures, which meant billing for travel time and face-to-face meetings. Now, we can handle everything electronically, which reduces the time we bill. It saves our clients' funding because we're not charging for that extra time."
This shift has allowed the team to focus more on providing quality support rather than administrative tasks.
"It's not just about saving time; it's about providing better service," Aidan emphasises. "Our clients appreciate that we're mindful of their funding and are using efficient methods to support them. It means we can allocate more resources to actual support rather than paperwork."
Looking ahead, Kindminds Coordination is exploring additional features like configuring emails to be sent from their own domain to enhance professionalism and trust. Since this feature comes at no extra cost, it's an appealing option to further streamline their communications.
"Having emails come from our own domain would add that extra layer of professionalism," Aidan mentions. "Sometimes clients might hesitate when they see an unfamiliar sender, so this feature would make communication even smoother."
Overall, the adoption of the eSigning platform has been a transformative step for Kindminds Coordination.
"Everything that's there seems to tick all the boxes we need," Aidan concludes. "It's made our operations more efficient, saved our clients' funding, and improved the way we interact with them. We're very happy with how it's working out."
